HP Enterprise Recruitment 2022:
Company Name HP Enterprise
Post Name Technical Solution Consultant
Salary ₹7.5 LPA*
Experience Freshers
Batch 2022/21/20/19/18
Job Location Bangalore/Pune
Job Responsibilities:
- Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user’s contacts and proactive notification systems.
- Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical). .
- Engages team members for support as required to ensure internal or external business and end user SLA demands are met.
- Begin to partner with and assist the Sales Pursuit team.
Eligibility Criteria:
- High School: completion of post- primary level education prior to University study. Typically certified by diploma (i.e., H.S. diploma, “A” levels (U.K), Baccalaureate (France), etc.).
- 0-1 year experience in relevant technologies and customer environments.
- Relevant industry qualification where applicable.
Preferred skill:
- Excellent analytical and problem solving skills.
- Software and hardware knowledge of computing, storage and peripheral devices.
- Superior customer service skills.
- Phone and remote support experience. E-support experience.