Zoho Recruitment 2022:
Company Name Zoho
Post Name Technical Support Engineer
Salary ₹5.6 LPA*
Experience freshers
Job Location Chennai
Batch 2022/21/20/19/18/17
Job Responsibilities:
- Provide voice-based support to international/domestic customers over the phone (Inbound and Outbound).
- Should be able to build a rapport with the customer, with clear and confident communication.
- Focus to be on customer satisfaction and first-time resolution.
- Engaging with the technical team for providing faster resolutions to technical issues.
- Working closely with the technical content team to identify gaps in the help module.
- Willingness to work night shifts.
Eligibility Criteria:
- Any Graduate in any field
Preferred skill:
- Should have excellent verbal and written communication skills.
- ready to work for 24*7 shifts with outstanding customer handling skills.
- good understanding of modern IT management,
- ITSM concepts, exposure in Microsoft OSs
- basic networking concepts, knowledge in Windows OS/applications